Feedback and complaints
The Magistrates’ Court of Victoria is committed to improving the court experience and delivering exceptional customer service. Where you believe we have not met your expectations, we support your right to provide feedback or make a complaint.
We will use the personal information you provide to respond to you in accordance with our Privacy Statement.
The Magistrates’ Court will aim to respond to your feedback or complaint within 20 business days. If these timelines cannot be met, you will be contacted and advised of an expected response time.
Refer to the managing feedback and complaints policy for more information.
Making an enquiry or providing feedback
All written enquiries will be acknowledged within three business days and forwarded to the relevant manager. Feedback can be provided:
- in person or by calling your local court and speaking to a staff member
- by calling your local court and asking to speak to the Feedback and Complaints Officer
- via email email@example.com
- via post to the Feedback and Complaints Officer at the address below.
Complaints about court staff and process
Complaints about the conduct of registrars or the court process can be made by completing our complaint form.
You can send the complaint via email firstname.lastname@example.org or by post:
Feedback and Complaints Officer
Magistrates' Court of Victoria
GPO Box 882
Melbourne Vic 3001
Complaints about magistrates and judicial registrars
Complaints about the conduct or capacity of Victorian magistrates and judicial registrars must be made to the Judicial Commission of Victoria.
For more information, visit the Judicial Commission of Victoria website.
Note: The Commission cannot investigate the correctness of a judgment. If you would like to appeal a judgment, refer to the appealing a sentence webpage.
The Magistrates’ Court will not comment or provide feedback on a judgment from a magistrate or judicial registrar. You should seek legal advice if you would like to appeal a sentence made against you.