Applicant/affected family member support
If you’re experiencing family violence, there are services and agencies available to help you. If you’re in danger, call the police on 000.
Safety and security
Every person will go through a security screening process when entering a court building. This is done to seize prohibited items that might cause injury to another person.
Court security officers are also present to help maintain safety and security in and around court buildings. You will be able to recognise them by their uniform and identity cards.
Go to the safety and security page for more information.
It is important to feel safe at court. Let a registrar know if you’re worried about your safety.
Family violence applicant practitioners
Family violence applicant practitioners can provide information about the court and intervention order process. They can also refer you to a range of support programs and support agencies.
Approach the registry counter at the Magistrates’ Court you are attending to see if a practitioner is available.
Go to the Aboriginal and Tories Strait Islander page for information about Koori support services.
Duty lawyers are available at most Magistrates’ Courts.
- provide legal advice about the intervention order application process
- explain the court processes
- assist you at court.
Duty lawyers can only help you on the day of your hearing. If you cannot afford legal representation you may be able to receive help form Victoria Legal Aid.
Go to the legal help page for more information.
Victims of Crime Assistance Tribunal
You can apply for assistance from the Victims of Crime Assistance Tribunal (VOCAT), if you have incurred expenses due to a criminal act from family violence.
If you are homeless, at risk of homelessness or escaping family violence, you can contact your nearest crisis support centre for help. Go to the Health and Human Services website for more information.
The Magistrates’ Court may be able to arrange an interpreter if you are an applicant or affected family member in a family violence intervention order matter.
Go to the interpreters page for more information.
Court Network are volunteer workers located at most court locations. They can be identified by their pink lanyards and can:
- provide information about the intervention order process
- answer questions about how to fill in an intervention order application
- provide support during court proceedings
- assist with court support referrals.
Court Network can be contacted before your court date or after by calling 1800 571 239 or via the referral page on their website: Court Network Online Referral.
Court Network are unable to provide legal advice.
- Legal services
Victoria Legal Aid
Services include: free legal information on matters such as family violence intervention orders, criminal offences, victims of crime
1300 792 387
Federation of Community Legal Centres
Services include: providing legal information, initial advice and in some cases, ongoing assistance
Find a CLC near you
Law Institute of Victoria
Services include: free phone and online service providing free referrals to lawyers across Victoria
Phone service: (03) 9607 9550; Monday-Friday, 9am-5pm
- Support for women
safe steps Family Violence Response Centre
Services include: safety planning, 24/7 family violence response phone line, emergency accommodation, pet accommodation
1800 015 188
Berry Street Victoria
Services include: therapeutic program; foster, kinship and residential care services; educational and vocational programs
(03) 9429 9266
WIRE (Women’s Information and Referral Exchange Inc.)
Services include: free generalist information, support and referral service via phone, online chat, email and visit
1300 134 130
Women’s Health West
Services for women in Melbourne’s western region include: crisis and short-term support to women and their children
(03) 9689 9588
- Support for men
Men’s Referral Service
Telephone counselling, information and referral service for people including: men who are using controlling behaviour towards a partner or family member; women seeking information about men’s use of family violence
1300 766 491
Services for men with family and relationship concerns include: online and telephone counselling
1300 78 99 78
- Support for Aboriginal and Torres Strait Islander people
DJIRRA (Formerly known as ‘Aboriginal Family Violence Prevention Legal Service’)
Services include: telephone and face-to-face legal and non-legal support
(03) 9244 3333; Freecall 1800 105 303
- Support for CALD people
InTouch Multicultural Centre Against Family Violence
Services include providing advice and assistance with: intervention orders, disputes in relation to the arrangements for the children, child protection, immigration matters
1800 755 988
- Support for people with disability
Villamanta Legal Service
Services on disability-related legal and justice issues include: free legal advice via telephone support
1800 041 111
- Support for LGBTIQ peoples
Thorne Harbour Health
Services include: counselling; men’s behaviour change program
(03) 9865 6700
- Support for children and young people
Services for young people 12-25 years old include: online and telephone support and counselling (for young people, their families and friends)
1800 650 890
Kids Help Line
Services for children and young people 5-25 years old include: online and telephone support and counselling
1800 55 1800
- Support for the elderly
Senior Rights Victoria
Services for older people and people seeking support for them include: telephone support
1300 368 821
- Other support