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AVL Scheduler

Court Services Victoria jurisdictions, Department of Justice and Community Safety, Victoria Police and other key stakeholders have worked collaboratively to develop a new web-based scheduling system, the AVL Scheduler.

Overview

The AVL Scheduler enables seamless scheduling and coordination of audio-visual link (AVL) activities across the Victorian justice eco-system for court hearings, court-ordered assessments and practitioner conferences.

Go to AVL Scheduler portal: 
https://portal.avlbookings.justice.vic.gov.au

If you experience technical issues when using the AVL Scheduler, please email AVL-Scheduler-Support@courts.vic.gov.au.

Training 

An online learning module has been developed that explains the process for web portal users, such as legal practitioners, Victoria Police, health practitioners and other court stakeholders. Please note at this time the functionality to request a ‘court hearing’ has not been activated. 
Go to the online learning module.

Frequently asked questions

 

My client is in Corrections

My client is not in Corrections custody

How can I obtain the link for my case?

Where your client is in Corrections custody, you should add yourself to the case and you will receive the notification as to the hearing date and time. You will be updated if there are any changes. The link for the hearing will be sent to you two days prior to the hearing. 

To add yourself via the portal, use the search function. You must satisfy the required criteria (when using the search function a result will not be returned for bookings that have a /silent listing or are a Civil/FVIO or PSIO matter)

If your client is not in Corrections custody, but the case will be facilitated via WebEx, the court will:

  • advise you to obtain the link details from the MCV website. The court will tell you what courtroom and time to link in. These are “open links”, where multiple cases are listed at the same time, like how open court runs. These are published on the
    AVL search page two business days in advance.
  • add you as a participant to the hearing or advise you to add yourself through the portal. This will then ensure you receive notifications and any updates to the hearing, such as a time change. These are more likely to be standalone hearings, such as contests or lengthy matters. The link for the hearing will be sent two days prior to the hearing. In some cases, where your case forms part of a callover for example, you may need to join one link and then you will be provided a different link once your case is allocated to a .
  • forward the link to you via EFAS or email.

Can I schedule conferences with my client via the portal?

Yes, where your client is in Corrections custody you can now schedule conferences using the
portal.

No, you will need to engage with your client via alternative means.

How do I sign up?

If you make bookings for multiple professionals within the same business, please complete the online form at https://portal.avlbookings.justice.vic.gov.au and request administrator access for that business.
This will enable you to see all the bookings that are made for people within your business.

Do I still need to use EFAS?

Yes, EFAS is the way you communicate with the court and tell the court how the case will be proceeding for all criminal cases, not just matters that relate to custody matters or WebEx. If your matter does require a link, the court will advise in the EFAS response as to how you will obtain your link.

I am getting multiple notifications for the same case, why is that?

If you have been added as a participant or added yourself to the
portal, the system is currently designed to send a notification when any changes are made to the booking – such examples include a change of status of the hearing, or changes to the prisoner room. This is an issue that is currently being investigated with the aim to reduce the number of notifications being sent. It is important to remember that the actual link to the hearing is sent two days prior to hearing, and the notification is to confirm you are attached to the hearing.

Last updated on 24 Jun 2022
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